Wireless Broadband Won't DO (READ ME VERY IMPORTANT)

1. We will not cut down trees, erect towers or put antenna masts on your house. Some people simply cannot receive the signal or cannot receive the signal without an enormous effort. During promotional periods when reduced  installation is offered, the reduced installation does not cover anything but simply attaching the subscriber module to the house and running 50 feet of Cat 5 wire. If you do need a short mast, sometimes we can do this. However, we charge time and material for mast installations. Most short mast installations will cost $100 - $200 or more. The best value would be for you to install any additional things like this yourself. Radio Shack stocks TV antenna mounting accessories. TV antenna masts will work for simple subscriber modules. Reflector dishes cannot be installed on a mast. They require a building or tower.

2) We will not fish walls, drill through concrete foundations or conceal the wire. This means the wire will generally be stapled to the outside of the house to a point where a drilled hole allows the wire to pass into the house. From that point on, the wire will be stapled along the surface of walls to a point where it can connect to the computer. We try to route the wire along baseboards and corners to make it as unobtrusive as possible. If this is not acceptable, we can perform the additional tasks on a time and materials basis, however due to time constraints, this may add weeks to the installation schedule. If you have extraordinary requirement, an electrical contractor can perform almost any operation that may be needed.

3) We provide IP over Ethernet to you computer NIC card. ONLY. If you have software or configuration issues other than configuring with the proper IP, Subnet Mask, DNS server and Gateway you will have to hire a consultant to help you. We can direct you to a consultant. We are not your private tech support IT professionals. Many times, we can help you but time constraints prevent us from giving you unlimited tech support on issues beyond the proper operation of our network

If we can Ping your computer, we consider our network to be functional. We don't want to appear heartless, but there is no way we can possibly fix every odd little thing wrong with your computer. We sell connectivity to the internet. ONLY. Kind of like the phone company and your inside wiring. The phone company takes the service to your house, you have to be responsible for phones, jacks and wiring. If they come out on a service call and find your phone is bad, they will charge you. We generally can determine if it is our problem before we do a truck roll. At this point, we are not anticipating a charge if we find the problem in your computer. If this becomes a burden, some type of charge scheme may be implemented. I hope you find us friendly and helpful, but generosity has it limits when the problem is in your computer.

4) We do not police content. We do not filter. We do not process the data in any way other than routing. You are connected to the Raw Wild World of the internet. This will allow maximum speed, throughput and functionality. It will also allow the world at large to attack your computer if it is left unprotected. It is your responsibility to install firewalls, proxy servers, and any other software you desire to limit damage to your computer. It is also your responsibility to protect your family, children, neighbors children and anyone else that may have access to your computer to content that may be unsuitable or damaging. Software is available to allow all of these protections to be put in place on your computer. We can recommend consultants that can provide software, installation and setup.

5) We will not help you configure your X-Box or any other gaming device. We do not help you configure or troubleshoot your router or home network. If you call for tech support, you must have the canopy connected to the computer, the computer must be configured exactly as it was at the time of the install. If the configuration has changed or if the canopy is connected to any other device, we cannot help.

6) We will probably not install the system as quick as you may wish. Due to the demand, our installers install the reflector (if needed) mount and run the wire. Then other personnel come back to make the final test, configuration and connection. This whole process takes about 2 weeks (as of this writing). We will be somewhat unmoved by tearful pleas or threats that we are costing you money due to delay. Patience is a virtue. We do our best and sometimes that isn't good enough for some people. For those "high maintenance" customers, we will be thrilled to direct you to our competitors

;-)

7) We will probably not respond to trouble reports as soon as you wish. All of our employees are on this system at home and we monitor it constantly. System wide troubles are detected and resolved in what we believe to be a timely manner. But for certain critical uses and critical users we are probably too slow. This is the reason we do not offer a Service Level Agreement. We only agree to give you the best service we can. Sometimes, for some people, our best is not good enough. Again, we will be happy to direct those users to our competition.

8) We will not tolerate anyone using the system for disruptive activities. These include, but are not limited to, port scanning other computers or networks, sending spam or unsolicited commercial e mail, setting up a device that uses RIP, accessing our company servers, accessing the computers of other subscribers, operating any type of server that allows sharing of music or other intellectual property in violation of copyright laws, operating any server that distributes pornography or other material that we deem unsuitable, distribution of any software, object files, executable files or source code that is in any way related to viruses, worms or other types of damaging data or files or programs. Basically, we are judge, jury and executioner. If we receive reports from services like spam-cop or people indicating that you are port scanning or participating in any of the above, we will simply shut you down. We don't have the ability to prove anything one way or the other. This is basically zero strikes and you are out. We will give you a chance to plead your case AFTER we shut you down. Kinda shoot first and ask questions later. It is way too easy to do lots of damage in very little time. That is why we are going to take this stance.

For more information about CNSP contact us by phone at: 505.986.1669 or 505.896.4900.